Program Area

Reports to

Supportive Housing Director

Job Summary

The Housing Coordinator is responsible for assisting individuals and families in their housing search, performing housing inspections, maintaining relationships with private landlords, placement into affordable rental properties, securing and coordinating household furnishings, performing ongoing tenant education, collecting program fees and handling evictions.

Job Responsibilities

Participant/Sub-Tenant Assistance Responsibilities:

  • Establish positive relationships with participants in assessing their housing needs.
  • Conduct housing history/background assessments with participants including criminal background and credit report checks if required by landlords.
  • Prepare participants to conduct their own housing search, apply for apartments, and negotiate with potential landlords; accompany participants and/or transport participants to apartment viewings as needed.
  • Provide participants with listings of potential housing options in alignment with participants’ housing needs and geographic preferences.
  • Assess housing affordability rate for participants based on their income, HUD guidelines, and participant income potential.
  • Explain and review the lease and sublease agreement with the incoming participant(s)/sub-tenant.
  • Develop educational pieces and provide workshops to participants on tenant rights and responsibilities, financial literacy, household management and apartment leasing application processes.
  • Coordinate the donation and distribution of furniture for participants, including purchasing new items as warranted.
  • Educate participants about their responsibilities as tenants and assist with troubleshooting problems as they arise, including advocacy assistance with landlords when warranted.
  • Guide the leasing process between participant and landlord acting as an advocate and on behalf of the participant.
  • Complete rent calculation for all clients prior to participant executing the lease.
  • Collect monthly program fees (30% of gross income) from participants.
  • Conduct follow-up with participants/sub-tenants and landlords after housing placement; assist case management staff in mediating any landlord-sub-tenant issues that may arise.
  • Work with client and landlord to prevent eviction.  If necessary oversee the eviction process for sub-tenants who violate the lease agreement.

Landlord/Property Management Relation Responsibilities:

  • Connect with landlords via neighborhood outreach, internet search, and networking events.
  • Build and maintain positive relationships with private landlords and other housing providers to expand Housing Forward’s landlord portfolio;
  • Advocate with landlords for participants with rental barriers such as prior evictions, poor credit, and criminal history;
  • Conduct rent reasonableness assessments and complete environmental reviews on buildings where units are located.
  • Conduct apartment inspections and work with landlords to correct any deficiencies.
  • Explain and review with potential landlords/property management companies the lease and sublease agreement.
  • Coordinate the signing of the lease and sublease agreement and support landlords in providing all other necessary paperwork to participate in Housing Forward supportive housing programs.
  • Educate landlords about Housing Forward’s role in supporting sub-tenants, including rental assistance and supportive services.
  • Create and maintain a housing resource database containing available market-rate and affordable housing buildings/programs.

Operational Responsibilities:

  • Maintain accurate participant/tenant files.
  • Document and retain copies of all communications with landlords and sub-tenants.
  • Work closely with the client’s assigned case manager to ensure that housing placement is consistent with overall service plan.  Inform case manager of any changes in housing status or other housing issues.
  • Maintain security deposit and leasing schedule for all supportive housing units.
  • Submit monthly rent schedule to the agency’s bookkeeper 5 working days prior to the end of the month.
  • Coordinate furniture and household donations from contributors and arrange for storage or moving of items to participant’s unit.
  • Attend weekly staff meetings and case review meetings.
  • Participate in on- and off-site staff trainings, workshops and outreach events as needed.
  • Work in a team approach to deliver existing programs and to develop new programs.
  • Participate in Housing Forward sponsored events.
  • Perform other duties as needed.

Ideal Qualities & Experiences

Excellent case management skills, common sense, good judgment ability to work independently and as part of a team. Demonstrates experience and ability to interact sensitively and respectfully with persons with severe disabilities (mental health, substance abuse and/or other disability condition) and homeless difficulties. Strong skills in interviewing, engagement, assessment, planning and advocacy.  Demonstrated desire and ability to work with individuals and families that are disabled and homeless providing appropriate support, motivation and compassion in accordance with Housing Forward's mission and philosophy of service.

  • Ideal candidate will have at least two year of experience working with homeless populations or working with issues of homelessness, affordable housing, and/or housing discrimination.
  • Bilingual preferred (Spanish and English). 
  • Working knowledge of Microsoft Office Suite.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Desire, creativity, and flexibility to work in a new and fast growing agency.
  • Willingness to work flexible hours as needed and have impeccable attendance.
  • Must have a car and valid driver’s license.
  • Ability to handle various projects concurrently.

Minimum Qualifications

Qualifications:  Bachelor degree , Master’s degree preferred, in social work, counseling, or related field or at least two year of prior supportive housing related services. 

Hours: 9:00 a.m.- 5:00 p.m.  Must be willing to work occasional evenings or weekends

Employee Status – Full-time equivalent 37.5 hours per week

Physical Demands:  Ability to lift and/or move 50 lbs.

HOUSING FORWARD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs.